Companies have a large number of departments that have direct or indirect contact with customers.
There is no one-size-fits-all approach to equipping individual workstations with customer management IT systems. Instead, networked solutions are needed that are tailored to individual areas of responsibility and enable employees to work efficiently.
The adaptability of such systems is critical to meeting the specific needs of different departments. As a result, customer data can be seamlessly shared and interpreted, leading to improved customer service and sales collaboration.