Behind Käsehage & Lauterhahn CRM Consulting are two partners who understand Customer Relationship Management for what it truly is: the decisive lever for your business success.
As an independent consultancy, we consciously avoid the structures of large corporations to offer you something more valuable: direct access to profound senior expertise and radical objectivity.
Our Philosophy: CRM as a Value Driver
We do not believe in off-the-shelf solutions. Successful CRM is the result of a consistent, customer-oriented corporate alignment at all levels. As the initiators of your Digital Transformation, we accompany you through all phases – from the initial analysis to successful realization. Our goal is to reduce complexity and create measurable added value along your entire value chain.
Professional CRM consulting acts as a bridge between strategic corporate goals and technological feasibility. It is based on independence from software vendors and in-depth process analysis. A high-calibre consultancy like KL-CRM relies on senior experts who do not just deliver theoretical concepts but actively manage the transformation. The goal is a seamless integration of systems that increases the Customer Lifetime Value and sustainably optimises the efficiency of your teams.
Frank Lauterhahn and Ingo Käsehage combine the same profound core competence from decades of CRM practice. For you, this means: Full redundancy at a senior level.
Although both partners master the entire spectrum from strategic analysis to operational roll-out, they each bring their own valuable signature to the project dynamics.
Ingo Käsehage – Analytical Sharpness and Realization
Ingo Käsehage shapes his projects with a strong analytical signature. He passionately accompanies large-scale transformation processes and ensures that strategic specifications are translated into functioning operational processes with the highest precision. His focus lies in sustainably securing implementation success so that your CRM vision becomes a measurable and lived reality for everyone involved in daily business.
Frank Lauterhahn – Methodological Depth and Dynamics
Frank Lauterhahn gives his projects a distinct methodological signature. He orchestrates the conceptual framing of complex CRM projects with great sovereignty. His strength is particularly evident in the parallel management of dynamic projects in the SME sector, where he always maintains the strategic guidelines. He is your anchor when it comes to transforming diverse stakeholder interests into a harmonious and future-proof overall concept.
In a market often dominated by anonymous large consultancies, we deliberately opt for the boutique approach. For you, this means: maximum speed, absolute transparency, and a partnership at eye level. We are not bound by commissions from software vendors. Our loyalty belongs solely to your project and your success.
We support you in promoting multidisciplinary collaboration and creating a work environment that adapts dynamically to changing requirements. This results in solutions that strengthen your teams and optimally support your strategic corporate goals. From the networked team to tailored technology: Learn here how our specific CRM Solutions form the technological foundation for your value creation.
From profound expert knowledge to industry-specific excellence: Find out here how we translate our methodology into tailored Industry Solutions and which specific challenges we have already successfully solved in your market.
Independence means that we do not enter into any contractual ties or commission agreements with software vendors. This allows us to survey the market objectively and recommend the solution that best fits your technical and economic requirements. Our loyalty belongs exclusively to your project's success, rather than meeting the sales targets of any third-party providers.
At a boutique consultancy like KL-CRM, you work directly with the managing directors and benefit from genuine senior expertise. Unlike large corporations, we have no unnecessary administrative overhead or constantly changing junior teams. You receive personal guidance at eye level, guaranteeing fast decision-making and maximum identification with your specific business objectives.
Complex projects are always managed by partner-led project leadership, closely linking strategic analysis and operational implementation. Through our established processes and access to a highly specialized expert network, we guarantee that all project steps mesh seamlessly. This ensures that even large-scale transformations are implemented on time, within budget, and with the required professional precision.
All our work follows a uniform CRM DNA and strict methodical standards refined through decades of practice. Ingo Käsehage and Frank Lauterhahn ensure, through their personal involvement, that every mandate delivers the expected high level of reliability. Regardless of the individual style of the consultants involved, quality remains at the highest level through this partner-led approach.
We draw on sound expertise from decades of experience in CRM consulting and guiding digital transformation processes. During this time, we have successfully supported numerous companies in strategically realigning and technologically securing their customer relationships. This extensive experience allows us to identify typical pitfalls early and lead projects reliably toward the desired economic success.
Absolutely; our consulting approach by no means ends with the creation of a theoretical concept. We see ourselves as a partner who ensures, through active orchestration, that the chosen CRM solution is successfully integrated into your daily business technically and procedurally. Only through this professional support in the realization phase can we guarantee that your strategic goals are actually achieved.
We always start with a personal exchange to precisely understand your current digital maturity and strategic goals. Based on this analysis, we develop an individual roadmap that combines technological possibilities with your specific corporate culture. This structured entry forms the foundation for a CRM strategy that creates measurable value and actively involves your employees from the very beginning.