To successfully digitize and add value to your CRM system, your employees must be convinced of its benefits.
An analysis of the changes resulting from the CRM system and their impact on future CRM users is of central importance. We work with you to conduct a stakeholder analysis, identify the affected areas and employees, and develop appropriate measures to meet the needs of the stakeholders.
Effective stakeholder communication plays a critical role in the change management process. Through targeted internal marketing and comprehensive training, we help you actively engage employees in the change and ensure that their valuable feedback is not only heard, but also incorporated into decision making.
Our goal is to create a positive and supportive environment in which all stakeholders can contribute to the success of the change process.